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How we work
In this section you can learn about quality guarantees, terms of payment, delivery, returns, confidentiality and security:
Quality of Stones
Expert Opinion
We guarantee the high quality of the gemstones presented at HQGem.
Each stone is selected by our specialists, who are constantly improving their skills, striving for perfection. Our words are backed up not just by promises - every stone ordered from us undergoes laboratory examination at a respected gemological institute and receives a certificate confirming its quality and value.
We are ready to provide you with further information upon request, so do not hesitate to contact us.
Payment
Orders and pre-orders
We work only on prepayment!
This approach helps us maintain stable prices and ensure consistent quality of service, as it simplifies the management of our resources and operations. Prepayment allows us to guarantee the availability of your chosen product and reserve it especially for you, eliminating the risk of it selling out.
Delivery
Worldwide
We partner with express parcel delivery companies such as DHL, DPD, DTDC and others, offering a wide range of integrated delivery solutions to retail customers and businesses. Our solutions range from traditional receiving and delivery to integrated warehousing, allowing you to optimize valuable time.
Return Policy
How to return a gem?
At HQGem, we guarantee our customers the unique opportunity to thoroughly examine every gemstone purchased within 14 days. If you change your mind, we provide a refund.
The refund period is no more than 3 days from the date of return of the goods.
For more information, please contact our representative...
We care about your Data
Your information is safe